Cancellation Policy
At LandVenture Travel, we understand that unexpected changes can occur. If your cancellation is at least 4 days before the tour date, you will receive a full refund.
For cancellations made between 2 and 3 days in advance, you will receive a 50% refund. No refunds will be issued for cancellations made less than 24 hours before the pick-up time of the tour. We really appreciate your understanding.
Our Policies:
- We respect nature and the lives that makes an ecosystem possible.
- We don’t print advertising material.
- Our promotion is done through social networks and through our website.
- We try not to use any printable form and use digital ones instead.
- We try to use alternative routes during our tours to protect animal life and avoid excess traffic.
- LandVenture Travel rejects illegal and unsustainable wildlife trade.
- Law 1608 of 1978.
Working hand by hand with local families and communities is something we love and enjoy.
As part of our sustainable policy, LandVenture Travel supports the conservancy of cultural attractions and social patrimony at our touristic destinations. Law 1336 of 2009.
LandVenture Travel rejects exploitation, pornography, sex tourism and all forms of sexual abuse of minors and contributes to the fulfillment of the law 1336 of 2009.
If you have any suspicions or happen to know any of these cases please report it immediately to the ICBF (Colombian Institute for Children’s Welfare) 24/7 line 01 8000 112 440 or report anonymously through the website www.teprotejo.org
All of our staff is Colombian.
We believe there’s no better tour guide that locals, people with a hole life to share and stories to tell.
We consider safeness one of the most important things to have mind when traveling, that’s why we:
Keep the cars in order and check the vehicle status periodically to prevent fails and accidents.
Inform the travelers about the itinerary and the restrictions about age, health and weather.
It’s part of our company policy to promote sustainable tourism where the principles of the NTS-TS 003 Sectorial Technical Norm and the legal requirements that regulate tourism in Colombia are respected and adopted.
We commit to cultivate within our values the hiring of local guides and local services, the support of small businesses and commerce, the entailment of local families to our itineraries, a fair pay for their services and fair trade practices.
In this direction, it’s our duty and responsibility to ensure environmental care and assume compromises for improvement at a socio-cultural, economic and environmental scope that allow our itineraries and tour operation be a sustainable aggregate.
This tourism policy will be updated every time that the applicable legislation and our tourism activity requires it.
Talk to us
Have any questions? We are always open to talk about your business, new projects, creative opportunities and how we can help you.
